Find Your Answer
Browse our most common inquiries below. If you need further assistance, please don't hesitate to contact our team.
You can track your shipment 24/7 using your unique tracking number on our website's
tracking page. Simply enter the
12-digit tracking number provided at the time of booking, and you will see real-time
updates including pickup, transit, customs clearance, and delivery status.
You can also track via our mobile app or call our customer support hotline
at +880-2-9661234.
12JET offers competitive international shipping rates based on the destination country,
package weight (actual vs dimensional weight), and service speed (express, standard, or economy).
For example, a 2kg document shipment from Dhaka to London starts at BDT 3,850
for express service. We recommend using our online
rate calculator for an instant quote.
Volume discounts are available for business accounts.
Domestic deliveries typically take 1 to 2 business days for Dhaka metro areas,
2 to 3 business days for divisional cities like Chittagong, Sylhet, and Rajshahi,
and 3 to 4 business days for remote regions. Our express domestic service
guarantees next-day delivery to 32 major districts. Delivery times may vary during public holidays
or adverse weather conditions.
12JET strictly prohibits shipping of hazardous materials, flammable liquids, explosives, firearms,
illegal drugs, perishable biological substances, and items prohibited by Bangladeshi law.
Restricted items include lithium batteries (must be declared and packaged per IATA regulations),
liquids over 100ml, and high-value items like bullion. For a complete list, please refer to our
prohibited items policy.
Scheduling a pickup is easy. You can book online at
www.12jet.com/pickup,
use our mobile app, or call +880-2-9661234.
Provide your pickup address, preferred time window (between 9:00 AM and 6:00 PM Sunday–Thursday),
package details, and destination. Our driver will confirm the booking via SMS.
Same-day pickup is available for requests made before 12:00 PM within Dhaka city limits.
12JET accepts cash on delivery (COD), bKash, Nagad,
Rocket, Visa/Mastercard debit and credit cards, American Express, mobile banking,
and bank transfers for business accounts. For online payments, we use SSL-encrypted gateways.
Business account holders can opt for monthly invoicing with net-30 terms.
If your package is lost, damaged, or delayed beyond the guaranteed timeframe, file a claim at
www.12jet.com/claims
or visit any 12JET service center. Claims must be submitted within 7 days (domestic) or 14 days
(international) of the expected delivery date. You will need your tracking number, proof of value
(invoice), and photos of damage. Our claims team typically resolves claims within 10 business days.
Yes! 12JET offers comprehensive door-to-door delivery for both domestic and
international shipments. This includes pickup from your location, customs clearance (for international),
and final delivery to the recipient's address. For international door-to-door, we handle all documentation
and duties/taxes (DDP or DAP options). Service is available to over 220 countries worldwide.
Our support team is available Sunday–Thursday 8:00 AM – 8:00 PM BST,
and Friday 9:00 AM – 5:00 PM. Saturday is closed.
Reach us at +880-2-9661234, email
[email protected],
live chat on our website, or visit our main office at
12 Jet Avenue, Uttara, Dhaka-1230.
For urgent issues, express support is available 24/7 for business account holders.
Creating a business account is simple and free. Visit
www.12jet.com/business-signup
and fill out the registration form with your company details, trade license number
(e.g., BL-2024-123456), VAT registration, and contact information.
Our enterprise team will verify your documents within 2 business days.
Benefits include discounted rates, a dedicated account manager, monthly invoicing,
API integration, and access to our analytics dashboard.
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